FY1. 5 IMCOM Command Guidance. FY1. 5 IMCOM Command Guidance for the Family and MWR Customer Service Program and the School for Family and MWRDownload or continue reading for the FY1. Guidance. Guidance #1 – FY 1. Family and MWR Customer Service Program. Garrison Directors of Family and MWR (DFMWRs) should fully implement the Family and MWR Customer Service Program in order to provide the highest quality of services to our Soldiers and Families and to ensure our employees are given the tools, training and support they need for success. This program supports the Installation Management Campaign Plan - Line of Effort (LOE) #1. Professional Installation Management Workforce. The program provides centrally- funded Customer Service Program Coordinators (CSPCs) that are strategically placed across garrisons to support all of Family and MWR. CSPCs assist DFMWRs in implementing, monitoring and sustaining the enterprise program. CSPCs are responsible for training all Family and MWR employees in the Operation Excellence customer service training program, as well as in assisting in other components critical to creating a customer service culture. These components are outlined in the Family and MWR Employee and Customer Covenant. Responsibilities will be carried out as outlined in Memorandum, Family and Morale, Welfare and Recreation Customer Service Program, 8 March 2. IMCOM Regulation 3. Training and Leader Development. The following courses are part of the Family and MWR Customer Service Program: Family and MWR Team Member Orientation: This program is taught onsite to integrate new employees into the Family and MWR Culture at their local garrison. To be fully compliant, DFMWRs need to appoint a facilitation team to regularly deliver TMO at least once per quarter based off of staff turnover, with DFMWRs and Divisions Chiefs as co- presenters in the course. Army policy is that all Family and MWR staff should complete this course within the first 3. Operation Excellence (OPEX) Customer Service Training: Operation Excellence is Family and MWR's standardized customer service training program. Army policy is that all Family and MWR staff will complete annual OPEX training. Please address correspondence to: USAACE and Fort Rucker Attention: Public Affairs Office Building 131 Fort Rucker, AL 36362 USAACE Headquarters Bldg 101 453 Novosel Street Fort Rucker, AL 36362 Call Us. A Note from the Leadership New Army Cost Management (ACM) Portal Mr. Barth DASA-Cost & Economics Historically, the Army managed its finances around the Planning, Programming, Budgeting, and Execution processes. IMCOM Academy guidance for Fiscal Year (FY) 2015. The program provides centrally-funded Customer Service Program Coordinators (CSPCs) that are strategically placed across garrisons to support all of Family and MWR. Army Family Team Building celebrates 20 years of contributing to the knowledge, resilience and self-reliance of military Families. Contributing Author: Leba Hirsh, Fort Bliss AFTB Program Manager. In the post World War II era. There are three components of the training program: 1. Initial OPEX is offered in three modalities, any of which satisfy the year- one OPEX training requirement: (1) Online OPEX available immediately and on- demand at www. Residential Classroom OPEX taught onsite at garrisons, and (3) Virtual OPEX –live, online training available to the global workforce using classrooms in Defense Connect Online (DCO). Either the residential, virtual or online OPEX course should be completed within a new employee’s first 3. The workshops satisfy the annual customer service training requirement for managers. The legacy three- hour stand- alone OPEX Refresher course is being discontinued in FY1. Army volunteering, VMIS, Volunteer training, Volunteer awards, Volunteer Opportunities. Welcome to the Army Survivor Outreach Services website. If you came to this page because you are a surviving Family member, please know we are here for you. Survivor Outreach Services is the official Army program designed to. 345th Air Force Training Squadron. Course Location Contact Info; Services Apprentice Course: Building 4200 1630 B Avenue Fort Lee, VA DSN 539-7700/7701/7702. Coordinates (Fort Lewis) (McChord Fld) Site information; Controlled by: United States Army: Site history; Built: 1917: In use: 1917–present: Garrison information; Garrison: Joint Base Headquarters, Joint Base Lewis–McChord. In its place, a variety of smaller targeted training topics are available to meet the individual needs of learners and facilities. These smaller courses are offered in several modalities: (1) Virtual Classroom refresher workshops on specific skills, (2) Self- Paced Online tutorials, (3) “Training- in- a- box”: meeting materials and activities for direct manager delivery to staff, and (4) Team- based small targeted workshops by CSPCs directly at the facility level. Any of these modalities satisfy the annual customer service training requirement for frontline staff. Guidance #2 –FY1. Family and MWR Exemplary Workforce Development Award Call for Nominations. Joyce Installation Management Academy, School for Family and MWR invites Family and MWR organizations to self- nominate for the Family and MWR Exemplary Workforce Development Award. This award is designed to recognize Family and MWR organizations that have demonstrated strong commitment to Family and MWR employees through training, coaching and mentoring, and other opportunities for professional development. Family and MWR Directors and General Managers are invited to self- nominate their organization through an online survey link that will be disseminated no later than second quarter FY 1. Surveys must be submitted no later than 0. April 2. 01. 5. 3. The outstanding Family and MWR organizations will be chosen from the nominations received. Guidance #3 –Professional Development Program (PDP)1. In accordance with IMCOM Regulation 3. Family and MWR employees are required to use the Professional Development Program (PDP) to generate their annual individual development plans (IDPs). This web- based tool is available to Family and MWR employees through the MG Robert M. Joyce Installation Management Academy, School for Family and MWR’s website: www. All employees will access the School’s website to ensure their profiles are accurate and select the correct job title associated with the PDP. Built from Family and MWR position descriptions, the PDP promotes standardization across the enterprise with an automated IDP that addresses competencies, aligns knowledge, skills, and abilities and identifies training. It empowers each member of the workforce to plan for a successful career in Family and MWR. The PDP will also assist supervisors in supporting the professional development of their staff by allowing them to see learning and development paths for all of their employees. Guidance #4 – Family and MWR Required Foundation Courses. The School for Family and MWR provides five courses that lay the foundational knowledge necessary to ensure ready and resilient Family and MWR team members. Each course is targeted to support Family and MWR employees early in their careers and to provide the foundation for their future development and career progression. Completion of these courses is required for enrollment in advanced training. Professional development of the Family and MWR Workforce supports the Installation Management Campaign Plan - Line of Effort (LOE) #1. Professional Installation Management Workforce. Directors of Family and MWR will ensure completion in accordance with this guidance and as outlined in Memorandum, Family and Morale, Welfare and Recreation Customer Service Program, 8 March 2. IMCOM Regulation 3. Training and Leader Development. Program Managers, Directors, and Division Chiefs with over eighteen months experience with Family and MWR will ensure all Foundation courses are reflected on their official School for Family and MWR transcript no later than 4th quarter of current fiscal year. Transcripts can be accessed at www. Foundation courses include the following (See chart)Course Title. Type. When. Who. Family and MWR Orientation Course. Online. Within the first 3. Family and MWR Workforce. Team Member Orientation (TMO)Classroom. Within the first 3. Family and MWR Workforce. Operation Excellence – Customer Service Training. Online, Virtual or Classroom. Within the first 3 months. Family and MWR Workforce. Family and MWR Basic Management Course. Online. Within the first 6 months. Family and MWR Program Managers, Division Chiefs, and Directors. Introduction to the Family and MWR Delivery System. Online. Within the first 1. Family and MWR Program Managers, Division Chiefs, and Directors. Guidance #5 – Family and MWR Functional and Advanced Courses. A ready and resilient Family and MWR workforce must be proficient in their functional areas. Leaders and managers must also be adept in leadership competencies. The School for Family and MWR offers a broad scope of professional development and training opportunities to build these competencies. All courses are awarded Continuing Education Units (CEUs) and many earn college credit recommendations from the American Council on Education (ACE). Functional training is available 2. Leaders and managers in Family and MWR have a progressive and sequential curriculum that assists in building the skills required to operate comprehensive and complex programs. These courses include: (a.) Executive Development for Directors of Family and MWR–the capstone Family and MWR course is required for all Directors of Family and MWR. This is a residential instructor- led classroom course at IMCOM HQ. It is a prerequisite to attend the Executive Development for Directors of Family and MWR. This is a residential instructor- led classroom course at IMCOM HQ. It is a prerequisite to attend the Executive Leadership and Management for Family and MWR Division Chiefs. This curriculum is a combination of virtual instructor- led training (VILT) and residential instructor- led classroom courses at IMCOM HQ. Course attendance in VILT and residential instructor- led classroom courses is mandatory for selected attendees. After selection, if attendance is not possible selectees must request an exception for non- attendance. Requests must be endorsed by the Garrison Director of Family and MWR and submitted to the Division Chief of the School of Family and MWR. Guidance #6 – Army Civilian Education System (CES)Non- Academy professional development training available to Family and MWR employees is Civilian Education System (CES) Leader Development training offered through the Army Management Staff College. For more information, schedule of courses, and registration specifics, visit http: //www.
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